Support

Help & Support

Australian team. Real humans. We answer our own tickets.

How we help

Three tiers of support

From self-serve knowledge base to emergency escalation — choose the level you need.

Free — included

Email Support

Every TradesPro subscription includes access to our support team via email. We respond within 24 hours on weekdays — usually faster.

  • Response within 24 hours weekdays
  • [email protected]
  • Full knowledge base access 24/7
  • Account, billing, and technical help
Free — included

Priority Support

Skip the queue with priority handling and phone callback. Response within 2 hours during business hours.

  • Response within 2 hours
  • Phone callback from our team
  • Priority queue — skip the line
  • Senior support team handling
Urgent

Emergency & Setup Support

For new site launches, critical outages, and issues that can't wait. We prioritise these cases and get them resolved fast.

  • New site launch assistance
  • Site down or error — immediate response
  • White-glove setup help
  • Escalation to senior technical team
Knowledge base

Find answers fast

Browse our help topics or search for specific guides. Most answers are a click away.

Getting Started

Setup, onboarding, domain configuration, and first steps to get your site live fast.

Browse guides →

Managing Your Site

Editing content, swapping photos, updating services, and keeping your site fresh.

Browse guides →

Leads & Clients

Setting up lead forms, SMS notifications, email automation, and managing enquiries.

Browse guides →

Billing

Subscription management, invoices, payment methods, cancelling, and plan changes.

Browse guides →

Account Settings

Password, profile, multiple users, notifications, and account security.

Browse guides →

Troubleshooting

Site down, form errors, email not sending, image issues, and common fixes.

Browse guides →
Contact

Get in touch

Reach us the way that works best for you. Real people, real answers, no runaround.

Email

[email protected]

We aim to respond within 4 business hours. Typically much faster.

Phone

1300 123 789

Available during business hours. Leave a voicemail for a callback within 1 hour.

Office Hours

Mon–Fri 9AM–5:30PM

AEST / AEDT. We're a distributed Australian team — no offshore call centres.

No chatbots. No offshore call centres. Real humans, based in Australia, who know the product inside out.
Response times

Our SLA commitments

We track every response. Here's what you can expect across every channel.

Channel First Response Resolution Target Hours
Email < 4 hours < 24 hours Mon–Fri 9–5:30 AEST
Priority / Phone < 1 hour < 4 hours Mon–Fri 9–5:30 AEST
Emergency (site down) < 15 min < 2 hours Mon–Fri 9–5:30 AEST

Need help now?

Contact Support →

We respond within 4 hours. Often much faster.