FEATURE

New Lead? Your Phone Buzzes. You Respond in Seconds.

Instant SMS alerts for every lead. Emergency call routing. Two-way SMS for quick quotes delivered on site. 40% faster response time.

What it does
Instant SMS alert — no app needed
Two-way SMS — reply to quote from the text
Emergency routing with priority prefix

Tradies are on the tools 6+ hours at a stretch. Email goes unchecked. Voicemail loses 40% of after-hours leads.

Tradies are on roofs, in ceilings, under sinks, or operating machinery — they don't check email for 4-6 hours at a stretch. Customers expect fast replies: within 5 minutes for emergency services, within 2 hours for general enquiries.

Generic notification systems require an app download, app notifications enabled, and checking the app — three layers of friction that mean most notifications go unseen. 40% of after-hours leads who hit voicemail never call back — they call the next tradie on Google. Text message is the only channel every tradie has open and checks within minutes, no matter what they're doing.

Text message is the only channel every tradie has open and checks within minutes — no matter what they're doing.

How SMS Notifications works

No app to install. No permissions to grant. Just texts that book jobs.

01

Lead submits your form

A customer fills out your smart contact form — name, service, phone number, message. The form is submitted from your website on their phone or desktop.

02

Your phone buzzes within 5 seconds

You get a text: "[Lead Name] — [Service] in [Suburb]. Reply for quick quote or call [Number]." The message comes from a TradesPro business number — no app to open, no notification to swipe. Just a text.

03

Reply back or call from the text

You reply with a quick quote, a time, or "Call me" — it auto-sends to the customer as a professional text from your business number. The entire conversation is a single SMS thread. No copy-pasting numbers, no separate apps.

How SMS alerts capture leads you'd otherwise miss

Speed

Lead in your pocket before the customer closes the tab

Without SMS, a lead goes to email — checked hours later when the tradie finishes the job. By then the customer has called three other tradies. With SMS, your phone buzzes within 5 seconds of form submission. You know before the customer has closed their browser tab.

Priya, an Adelaide HVAC technician, is 6 metres up on a roof. Phone vibrates. She climbs down, checks the alert, thumbs a reply, and books the job in under 60 seconds. That $350 service call would have waited 4 hours in an inbox.

  • Lead to SMS in under 5 seconds
  • 40% faster response time vs email-only systems
  • 97% of SMS messages read within 3 minutes
Response time
From form submission to SMS in under 5 seconds
SMS alerts reduce lead response time from hours (email-only) to under 90 seconds. 97% of SMS are read within 3 minutes.
5 sec
submission to SMS alert
Two-way

Quote back from the notification itself

You don't need to open a dashboard or copy a phone number. Reply directly to the alert SMS — "Can be there by 5pm. $89 callout + $50 diagnostic." Your response reaches the customer as a professional SMS from your business name, not your personal number.

Two-way SMS converts 28% more leads to quotes vs requiring a phone callback. Some customers prefer texting over talking. The SMS thread becomes your full conversation log, auto-recorded in the dashboard.

  • Reply direct from the alert text message
  • Business number masking — your personal mobile stays private
  • 28% more leads converted vs phone-callback only
Two-way SMS
28% more leads convert with two-way SMS
Some customers prefer texting over talking. Two-way SMS lets you serve both preferences from a single thread.
28%
more leads converted via SMS
Emergency

Priority routing for after-hours emergencies

If the lead used the emergency toggle, the SMS arrives with a "EMERGENCY" prefix. The alert repeats after 5 minutes if you haven't replied. On supported phones, the emergency SMS can override silent mode.

You control quiet hours — set SMS to only notify during certain hours, or only allow emergency SMS after hours. Configure per-day if needed. Emergency SMS has saved countless after-hours leads that would have gone to voicemail.

  • Priority prefix on emergency lead SMS
  • Repeat alert if unresponded after 5 minutes
  • Configurable quiet hours per day
Emergency routing
Zero missed emergency leads
Tradies using SMS alerts report zero missed leads after enabling the feature. Emergency prefix, repeat alerts, and quiet hour controls ensure you never miss a critical job.
0
missed leads reported

What's included

Instant SMS alerts for every lead

No app to install, no notification permissions to grant, no settings to configure. Your phone buzzes within 5 seconds of every form submission.

Two-way SMS conversations

Reply directly to the alert text and your response reaches the customer as a professional SMS from your business name. The full conversation logs in your dashboard.

Business number masking

Your personal mobile stays completely private. The customer sees your business name as the sender, never your personal number.

Emergency routing with priority prefix

Emergency leads arrive with a clear prefix and repeat-alert logic for unresponded emergencies within 5 minutes. Never miss an after-hours burst pipe again.

Quick quote via SMS

Type a dollar figure, it sends as a complete quote message with professional formatting. Respond with a price in seconds from the SMS thread.

Auto-log of all SMS conversations

Every text, every response, every timestamp recorded in the dashboard. Useful for dispute resolution, records, and follow-up tracking.

SMS Notifications pair with Lead Capture Forms (which trigger the alerts) and Email Automation (for deeper follow-up). Emergency routing integrates with 24/7 Booking System for a complete after-hours capture system. See all pricing.

SMS Notifications is included in both TradesPro plans.

No add-on fees. Unlimited SMS alerts, two-way conversations, emergency routing — all included in your $30/mo flat fee. No per-message charges.

Frequently asked questions

Is SMS Notifications included in the $30/mo plan?+
Yes — unlimited SMS alerts, two-way SMS conversations, emergency routing, and business number masking are all included in the $30/mo flat fee. No per-message charges, no overage fees, no caps.
Do I need to set anything up myself?+
Nothing. SMS alerts activate automatically when your site goes live. You can configure quiet hours and emergency routing preferences from the dashboard, but it works out of the box with zero setup.
What happens when a customer submits a form?+
Within 5 seconds, you receive an SMS with the lead's name, service, suburb, and phone number. The message comes from a TradesPro business number. You can reply directly or call back — the conversation auto-logs in your dashboard.
Can I control when SMS alerts come through?+
Yes — set quiet hours per day. During quiet hours, only emergency leads trigger SMS alerts. Standard leads queue and send as a morning summary. You have full control over notification timing.
Will I get charged extra per SMS?+
No. Unlimited SMS notifications and two-way SMS conversations are included in your $30/mo flat fee. No per-message charges, no overage fees, no caps. Send as many as you need.

Works best with

Start using SMS Notifications — from $30/mo.

30-day satisfaction guarantee. You keep your files if you cancel.